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General FAQs

How do I create an account?

From the home page, click the Create Account button, fill in your details and click Create Account. You will be sent an activation link to your email address used to create the account. It is important that you click the activation link sent to your email in order to activate your account. Check your spam folder if you do not receive the link in your inbox.

How do I enrol in a course?

If you have already activated your account and are logged in, click on any course you like and it will take you to the About page where there is more information about the course. If the course is open for enrollment you can simply click the Enrol button near the top of that page and the course will instantly become available in your personal Dashboard.

How do I reset my password?

Click the Sign In button at the top of your screen, then click Forgot Password. Enter the email address associated with your account and click Reset My Password to send a reset link to your email. Check your spam folder if you do not receive the link in your inbox.

My account is locked, how do I unlock my account?

If you entered the wrong password too many times you will be locked out for 10 minutes as a security measure. Please do not repeatedly enter your wrong password when you are locked out, but rather wait 10 minutes then try again using your current password.

Which Internet browser should I use?

We recommend you use the latest version of Chrome, Firefox or Safari.

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